Customer Service Blog

Our experts share their know-how with you. Get all interesting facts around strategic customer care management, digitalisation and service-automation in customer service as well as the transformation of companies into the direction of lived customer-orientation.

Chatbots in HR - how it works out!

As you can read in the article on the topic «The Chatbot as Reinforcement for the HR Team», an HR bot can provide enormous support for HR employees in almost all areas, starting with initial contact and recruiting, through onboarding, to many areas of employee support. Not only can the chatbot save the HR Team a lot of time, but the greater efficiency also means considerable co...

The Chatbot as Reinforcement for the HR Team

More and more digital helpers are supporting customers online in a wide variety of industries and areas. While the chatbot pioneers could be found mainly in the areas of customer service, sales and marketing, the bots are now also on the advance in other areas. An increasing number of companies are currently testing whether and how a chatbot can be used in HR and what advantage...

Seamless - the magic Word when it comes to multichannel Communication

Customers in the age of customer economy have high demands on companies. They expect to be able to contact companies via countless different channels if they have a concern or a complaint - personally, but of course also digitally, and this around the clock if possible. If they interact with the company on different communication channels on the same topic, naturally none of th...

The Chatbot is also happy to receive Customer Feedback - at any Time

Chatbots are booming, they appear on company websites and, if they are well made, are usually very positively received. Especially by the younger customers, who are very open-minded and positive about interactions with digital helpers. When you think of chatbots, you primarily associate them with the valuable support they can provide to customer service teams in solving standar...

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